Support Agreements

Support Agreement Overview

The purpose of this page is to outline CPR's FSI Network Support Agreement. This service is designed to give you the critical technical support you need to maximize your network's speed, performance, and stability, without the expense of a full-time IT staff. Sign up now for a Free Network Audit

Benefits

  • Avoid expensive repairs and recovery costs
    Our Application Assurance program will save you money by helping to prevent expensive network disasters from ever happening in the first place. 
  • Experience faster performance, fewer glitches and practically zero down time
    With our FSI - CPR Relationship we will not only fix problems that happen but work on improving your system so they don't happen again.
  • Feel as though you have an in-house IT department without the costs
    As a contract customer, you'll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
  • Fixed cost
    You be able to budget for IT support just like you would rent or insurance.
  • Safeguard your data
    The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it's time to get serious about protecting your critical, irreplaceable electronic information.
  • Peace of mind
    As a business owner you already have enough to worry about. We'll make sure everything pertaining to your network security and reliability is handled so you don't have to worry about it.  Free Network Audit
Why you need a Warranty Service Contract

As the price of computers and peripherals continue to decline, the coverage in the manufacturers’ warranty has also fallen at a steady pace. While different manufacturers' warranties may vary, they all follow basic rules. Many manufacturers' warranties do not cover travel costs or even labor. Many add-on products such as modems, sound cards and networking products only have replacement warranty with all labor and shipping paid by the user. Manufacturers' warranties do not offer guarantees of response time, resolution time or loaners. They also reserve the right to replace or repair your product. You might not get back the same item that was sent in.

Our Warranty Service Contracts standardize and enhance warranty coverage on your computer equipment.

Warranty Service Contracts are:
  • Multi-vendor - all your equipment can be covered on one contract.
  • Flexible - You can choose the coverage terms that suit your usage.
  • Easy to Manage - All coverage is handled through HTS with on-site service.

Our Warranty Service Contracts can cover new equipment and in-use equipment.  We cover all repair costs - including labor and parts with on-site service. Instead of using in-house staff, working with long-distance manufacturers, or paying for individual repairs, our Warranty Service Contracts allow you to budget and predict the cost of your hardware repairs.

Free Security Audit Gets You Started

As a prospective customer, we offer a complimentary security audit to pin-point where you are most vulnerable to virus infection, hacker attacks, and data loss. We’ll also show you how to stop spam from eating up your network resources without interfering with legitimate e-mails you want to receive.
To sign up for a free, no-obligation security audit, fill in the form below:
 
 
Name:  
Title:  
Email:  
Company:  
Telephone:  
Address:  
City:  
State:  
Zip:  
How many PC's do you have:  
What operating system or software do you use:  
Are there any on-going problems with your current computer system that you'd like to see fixed:  

Free Network Audit

CPR Computer Peripheral Repair
121 Lyle Lane
Nashville, TN 37210
(615) 244-3838
(615) 207-7868
Fax: (615) 242-6042